Shipping & Returns

 

Shipping Information

Canada Post Ground - $10 flat rate

*Free local pick up also available!

 

EXCHANGE POLICY

We will gladly authorize an exchange or provide an online credit in the event that you are unsatisfied with your purchase. Please note exchange requests must be made within 14 days of receiving your online order, and only after we receive the original merchandise back. We do not provide refunds.

To do an exchange, please send an email to info@pinebabyco.com and include your invoice number and the reason for your exchange. We will get back to you within 2 business days confirming the exchange, along with the address to ship your items to. We will then send you a custom invoice for the item(s) you request in exchange and once we receive payment on your invoice, we will ship the exchange order out right away. Please note, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out the replacement items.

If you would like to return an item but do not want to do an exchange, we will issue you an online store credit once we receive the item(s) back.

All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip included.

Please note that all sale items are final sale. 

CHANGING OR CANCELLING AN ORDER: 

To make a change or cancel an order,  you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3 hour window, the original order will be processed and shipped. Please email info@pinebabyco.com for any questions or concerns.

DAMAGED/DEFECTIVE MERCHANDISE

We stand behind all of our products.  If you find that an item you have purchased online is damaged or defective, please let us know as soon as possible. There is a 14 day return policy for all damaged items, and we’d be more than happy to replace the item for you. Please send an email to info@pinebabyco.com with a description of the damage (ideally attach a photo if possible) and your invoice number.